How do I return a package?
Filterfactory.com unconditionally guarantees all merchandise. If you are not completely satisfied with your purchase, you may return merchandise in new condition, with its original packaging and accessories for a prompt refund within 30 days of the original ship date. Components that are not returned with all items intact will result in the issuance of a prorated credit based on the cost of the missing items. Login to request a return, Click product to return and click Add new RMA.
How do I exchange an item?
Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been picked up, a credit will be issued to your account. Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and affix the UPS mailing label you receive when you notified us of the return.
What if I order the wrong size custom-made filter?
Because our custom-made filters are constructed from one continuous piece of aluminum, we can't re-size them once they are made.
We understand that sometimes mistakes happen. So if your filter does not fit properly we will arrange to make you a new one in the correct size and ship it back out to you. We must charge a nominal fee of $35-$47 to cover shipping and handling charges. contact [email protected], or call 1-800-757-1836.
If you have made a mistake and need to return your order, the original shipping fees that you saved on the order will be deducted from the refund. This does not apply if we have made an error in shipment.