Q: Can i just order replacement inserts for the frame I already bought from you?

Asked by: Corey Enos - 6/10/2018
A: Yes you can.
Choose Refills in Categories section.
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Answer provided by: Filter Factory (1/6/2019)

Q: We have previously purchased a custom made air filter frame from BoAir. Will your replacement pads work with this frame?

Asked by: Dawn - 4/20/2019
A: Yes, they will work. If you are looking for just the refills, then you want to look under Categories for AirSponge Refills.
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Answer provided by: elissa1 (4/22/2019)

Q: Can my Health Smart filter be washed?

Asked by: Barry - 4/11/2019
A: No, the Biosponge Plus refill material can not be washed. This would cause a breading ground for mold and bacteria. The filter material is meant to be thrown away and replaced every 60 days of use. You can however maintain your frame with a damp cloth so that you do not damage the gasket on the frame.
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Answer provided by: elissa1 (4/11/2019)

Q: Do these come in .5" depth? 1 inch is too thick for my furnace.

Asked by: Ginny - 9/21/2020
A: I am sorry but we do not have a .5" aluminum.
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Answer provided by: elissa1 (9/21/2020)

Q: are these filters merv 13?

Asked by: chris - 1/13/2021
A: Biosponge Plus is a MERV 8, our Microsponge is MERV 14. The MERV ratings of each of my material can be found in there descriptions.
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Answer provided by: elissa1 (1/13/2021)

Q: I have a commercial dehumidifier that calls for the following size filter: Merv-10 Size 12.83 x 13.18 x.59" Kind of hard to give you those dimensions in factional numbers. Can you help me figure out how we can order a filter and what my options are? The unit calls for a minimum of Merv-8

Asked by: Ed Lawless - 10/7/2021
A: I am so sorry but we can not make a filter in these dimensions. Our filters are only 1" in thickness.
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Answer provided by: elissa1 (10/7/2021)

Q: whats the difference on merv, etc between biosponge plus and biospnge plus artevia?

Asked by: yoyo - 11/4/2021
A: The Biosponge Plus MERV is the same no matter whether it is in the AirTeva or the HealthSmart system. It is still the same material.
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Answer provided by: elissa1 (11/4/2021)

Q: I have the actual measurements off the current filter in my system. Do I list those when I order and you take off the 3/8" or do I figure that and list it when ordering?

Asked by: Nina - 11/13/2021
A: We only suggest to cut back the size 3/8' if you measure from metal edge to metal edge. We do not automatically take any measurements off, what you order is what we make.
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Answer provided by: elissa1 (11/15/2021)

Q: What's the difference between the snap and hinge frames. I slide my 19-7/8x21-1/2x1 filter into the unit now.

Asked by: D - 3/4/2022
A: As far as the way the filter system works, it makes no difference which frame you use. We offer the Hinge and the Snap for pleated materials to make it easier to take our and replace the filter when time but can also be used with any of the materials. Both will slide into your unit the same way as any other filter system. You can find specific of how both frame work on the site but again all the frames will work in your unit very easily.
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Answer provided by: elissa1 (3/4/2022)

Q: which is the correct way for the filter to face?

Asked by: lorie pellegrini - 3/12/2022
A: If you are placing the filter in a grill then the white material of the filter should be facing the room.
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Answer provided by: elissa1 (3/14/2022)

Q: Can I wash, clean the filter and use it again? I want to spray it with the garden hose, let it dry, and use it again. Thank you, Janet

Asked by: Janet Verdugo - 4/9/2022
A: I am sorry but no our filters are not washable. Washable filters are just a breading ground for mold and mildew. Even though you think you are washing it away, you are not getting the very small particles that you can not see and you are just feeding them. We highly recommend you throw your media away in the time frame we recommenced.
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Answer provided by: elissa1 (4/11/2022)

Q: Do I have to use your filter media only or can I use other filter refill from other stores?

Asked by: Napoleon - 6/8/2022
A: We highly recommend our filter inserts to be used as we can not ensure the quality of your air if not. You also will void the warranty on the frame if you use something other then what we have tested to use the frame with.
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Answer provided by: elissa1 (6/8/2022)