Q: I only need to purchase the filter inserts?
A: You can order just refill filters under the catargores column "HealthSmart Refills".
A: On the left side of our website, under "Categories" look for the second option that says "HealthSmart Refills". This is were you will find just the replacement filters for your frame.
Q: Can you customize the MERV 14 filter to 27 x 17 x 1/2" ?
A: Our filer is 1" thick, length and width can be customized.
A: Absoultly we can! What you would need to do is put the smaller size of 17 1/2 as your width and the larger size of 27 as your length.
Q: I am trying to find a good filter for wood smoke. My fiance and I just moved in to our first home and it turns out our neighbor uses a wood-burning stove for his heat. The smoke has been getting into our house and making some nights absolutely unbearable. For now, we are walking around with nose-filters and gas masks to avoid getting too sick. It looks like the MicroSponge filter would be the best option for small particulates like smoke, correct? How about for an odor/VOC medium, which of the two options would be best for smoke (carbon or zeolite)?
Thanks in advance!
A: I am sorry you are dealing with such an awful situation! Yes, Microsponge would help along with the Zeolite filters for the VOC's. You may also want to look into the Austin Air Cleaners. These units have a large canister of activated carbon/zeolite granules that will really help to absorb the smoke odor. These units can be under the category "Air Purifiers".
Q: I already have a frame. I do not want one. How do I purchase without a frame option?
A: On the left side of our site under "Categories" just click the second option "HealthSmart Refills". This is were you will find the replacement filters with no frame.
Q: Can't get to 41" which is what I need??
23 "x 41"....frame and pads.......(need a new one) help...last day for $5. discount...
A: To get that large of a size you will need to call us.
Q: I currently have in our A/C system, two (2) washable aluminum frame filter filters. Each measures 23.5 X 11.125 X 1.0 inches (LxWxT). What filter (best type) can you recommend so I can place the order?
A: You do not want to use a washable filter every. These are nothing but a breading ground for mold and mildew. we can custom make you a filter to replace what you are using. You can read through our materials and decide which one would work best for you and your home.
Q: I already have the frames and just need to reorder filters, how do i do that?
A: On the home page if you scroll down a bit you will find the refills, or under on the left side of the screen look for "HealthSmart Refills".
Using a 3m Filtrete 1900 Ultimate Allergen Healthy Living Filter
my issue is I have a UV light installed and it is dissolving the filter. I have written 3m they said there filters are not UV light resistant. Checked with the UV light and HVAC installer and it is in the installed in the correct spot.
My question is are your filters, frames and components UV resistant?
A: Yes, our filters are 100% UV protected.
Q: I have purchased MicroSponge Filters since 2013. I have the old style frame that you have to push the filter into. I would like to obtain a new style hinge frame to make it easier to install filter. Can these be purchased separately, I need size 23 1/2 in x 23 1/2 in.?
A: Yes, you can order a new frame and with a trial size refill of just 1. I highly recommend either the Snap or Hinge frame when using our pleated materials.
Q: What is the difference between a snap vs. a hinge frame?
A: The hinge frame has an angle aluminum and a hinge surrounding that. When you replace the filter media, you open up the hinge and lay the material down and then close the hinges over it. The Snap frame is two peaces of angle aluminum that have magnets attached to them so that when you place the top angle into the bottom, the magnets attach together and seal it up.
Q: I have a question about the furnace filters. I really want to get a good efficient air filter that is going to trap all the dust and germs and whatever that goes through the filter. My dad said ARS told him that the cheap filters are the best and it wont make the furnace work as hard. I don't believe that to be true at all. I need to know from you guys that if I get one of your smart filters is it going to make our furnace work harder to push air through it? We have a Temptstar furnace. I know I read that your filters work for any type of furnace. Our filters are 14 by 20 in width and length.
A: Most a/c technicians are not fully educated in the filtration industry so they just tell you to use what they are used to providing. You want a high quality filter so that you can keep those coils nice and clean, prolonging the life of the unit. As long as you change your filters in the time frame that we provide to you then there should be no problem with your air flow at all. Please watch our videos on measuring help to make sure you order the exact size you need for your unit. Our filter is not like the ones you purchase in the stores and we want to make sure it fits perfectly!
Q: My filter opening measures 20x25x1 but it has a number of screws protruding into the opening. This is no problem for the cardboard filters I am currently using. Will it be a problem for the rigid aluminum permanent frame getting a tight fit?
A: This would be a problem. You want to make sure that if the opening from edge to edge is 20 x 25 then you want to cut that size down about 3/8" to account for the screw heads. We have videos on the site to show you exactly how to measure to make sure you order the correct size for your unit. Remember, cardboard filters will say one size, but if you measure it you will find a different size.
Q: Reorder #37? You should have me on record correct?
A: You need to log into your account and see your past orders.
Q: Are all the frames the same thickness?
A: Yes, our filters are 3/4" thickness.
Q: What is the depth of the filter? I'd like a 2 inch.
A: I am sorry but we do not make the Snap or Hinge frame 2".
Q: I want to order the MERV14 furnace filter. But when I click on the customized one, it said MERV14 Air Conditioning filter. Are they the same?
A: Air conditioning filters and Furnace filters use the same type of filters, there is no difference in this part of the units.
Q: How many filters are included for the $74.95?
A: At that cost it is for the trial size which will include the custom frame and one filter that will last up to 90 days of use. You can choose this or a year supply of 4 and the cost will change.
Q: I just need refills filtery and not the frame. I need sponge and charcoal inserts.
A: I have noticed that you have already found the area on the site to the Air Sponge Refills section of our site. Thank you for your question and order.
Q: I heard that MERV-14 can potentially damage HVAC systems unless you have a powerful Enough system to handle it.
I’ve heard that most residential HVAC isn’t designed to handle it.
Is this true? I live in a apartment and I don’t want to be held accountable for killing my apartment’s system.
I really REALLY want MERV-14 filtration because I have really bad allergies. I currently use MERV-13 because that’s supposedly ( according to what I’ve read) the safest level you can go without potentially damaging the system).
A: My Microsponge material is one of the best selling filters we offer and it is MERV 14. We do not hear of any restriction problems with this material at all. With our custom made frame with the gasket you will get MERV 14 thought the life of the filter and you will notice the difference right away if you suffer with allergies.
Q: Hello, trying to order a custom micro sponge filter with 7 3/8” length, but the shortest length you offer online is 8. Can you offer a 7 3/8” length in this filter? Thanks, Andrea
A: Yes, we can make that size. Please order the smallest size you can so price is correct and before you check out there is a comment section. In that section you will write the correct dimension that you want of 7 3/8 rather then 8".
Q: I have an air handler filter that is honeywell size 20x20x4. The custom size purchase options don't include a height. Is this ignored when choosing a frame or are these frames not suggested for 4 inch cavities? Should I make any additional choices when selecting a size for my air handler?
A: I am sorry but we only make 1" filters not 4" in thickness.