Q: I only need to purchase the filter inserts?

Asked by: kathy bury - 9/26/2016
A: You can order just refill filters under the catargores column "HealthSmart Refills".

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Answer provided by: Elissa (5/2/2017)
A: On the left side of our website, under "Categories" look for the second option that says "HealthSmart Refills". This is were you will find just the replacement filters for your frame.

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Answer provided by: Elissa (2/24/2017)

Q: Can you customize the MERV 14 filter to 27 x 17 x 1/2" ?

Asked by: Elaine - 10/21/2016
A: Our filer is 1" thick, length and width can be customized.
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Answer provided by: Elissa (7/31/2018)
A: Absoultly we can! What you would need to do is put the smaller size of 17 1/2 as your width and the larger size of 27 as your length.

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Answer provided by: Elissa (2/24/2017)

Q: I am trying to find a good filter for wood smoke. My fiance and I just moved in to our first home and it turns out our neighbor uses a wood-burning stove for his heat. The smoke has been getting into our house and making some nights absolutely unbearable. For now, we are walking around with nose-filters and gas masks to avoid getting too sick. It looks like the MicroSponge filter would be the best option for small particulates like smoke, correct? How about for an odor/VOC medium, which of the two options would be best for smoke (carbon or zeolite)? Thanks in advance!

Asked by: Austino Longo - 10/28/2016
A: I am sorry you are dealing with such an awful situation! Yes, Microsponge would help along with the Zeolite filters for the VOC's. You may also want to look into the Austin Air Cleaners. These units have a large canister of activated carbon/zeolite granules that will really help to absorb the smoke odor. These units can be under the category "Air Purifiers".
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Answer provided by: Elissa (2/24/2017)

Q: I already have a frame. I do not want one. How do I purchase without a frame option?

Asked by: Fred - 10/30/2016
A: On the left side of our site under "Categories" just click the second option "HealthSmart Refills". This is were you will find the replacement filters with no frame.
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Answer provided by: Elissa (2/24/2017)

Q: Can't get to 41" which is what I need?? 23 "x 41"....frame and pads.......(need a new one) help...last day for $5. discount...

Asked by: Ssuan - 11/15/2016
A: To get that large of a size you will need to call us.
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Answer provided by: Elissa (2/24/2017)

Q: I currently have in our A/C system, two (2) washable aluminum frame filter filters. Each measures 23.5 X 11.125 X 1.0 inches (LxWxT). What filter (best type) can you recommend so I can place the order? Thank you

Asked by: Jose Ceballos - 5/19/2017
A: You do not want to use a washable filter every. These are nothing but a breading ground for mold and mildew. we can custom make you a filter to replace what you are using. You can read through our materials and decide which one would work best for you and your home.
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Answer provided by: Elissa (7/31/2018)

Q: I already have the frames and just need to reorder filters, how do i do that?

Asked by: Matt Wieder - 5/7/2018
A: On the home page if you scroll down a bit you will find the refills, or under on the left side of the screen look for "HealthSmart Refills".
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Answer provided by: Elissa (7/31/2018)

Q: Hello Using a 3m Filtrete 1900 Ultimate Allergen Healthy Living Filter my issue is I have a UV light installed and it is dissolving the filter. I have written 3m they said there filters are not UV light resistant. Checked with the UV light and HVAC installer and it is in the installed in the correct spot. My question is are your filters, frames and components UV resistant? Harry Walk 954-536-8253

Asked by: Harry - 5/6/2018
A: Yes, our filters are 100% UV protected.
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Answer provided by: elissa1 (4/28/2022)

Q: I have purchased MicroSponge Filters since 2013. I have the old style frame that you have to push the filter into. I would like to obtain a new style hinge frame to make it easier to install filter. Can these be purchased separately, I need size 23 1/2 in x 23 1/2 in.?

Asked by: David Bailey - 7/6/2018
A: Yes, you can order a new frame and with a trial size refill of just 1. I highly recommend either the Snap or Hinge frame when using our pleated materials.
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Answer provided by: elissa1 (4/28/2022)

Q: What is the difference between a snap vs. a hinge frame?

Asked by: Pete - 10/11/2018
A: The hinge frame has an angle aluminum and a hinge surrounding that. When you replace the filter media, you open up the hinge and lay the material down and then close the hinges over it. The Snap frame is two peaces of angle aluminum that have magnets attached to them so that when you place the top angle into the bottom, the magnets attach together and seal it up.
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Answer provided by: elissa1 (11/17/2020)

Q: I have a question about the furnace filters. I really want to get a good efficient air filter that is going to trap all the dust and germs and whatever that goes through the filter. My dad said ARS told him that the cheap filters are the best and it wont make the furnace work as hard. I don't believe that to be true at all. I need to know from you guys that if I get one of your smart filters is it going to make our furnace work harder to push air through it? We have a Temptstar furnace. I know I read that your filters work for any type of furnace. Our filters are 14 by 20 in width and length.

Asked by: Jason Jones - 3/11/2019
A: Most a/c technicians are not fully educated in the filtration industry so they just tell you to use what they are used to providing. You want a high quality filter so that you can keep those coils nice and clean, prolonging the life of the unit. As long as you change your filters in the time frame that we provide to you then there should be no problem with your air flow at all. Please watch our videos on measuring help to make sure you order the exact size you need for your unit. Our filter is not like the ones you purchase in the stores and we want to make sure it fits perfectly!
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Answer provided by: elissa1 (3/11/2019)

Q: My filter opening measures 20x25x1 but it has a number of screws protruding into the opening. This is no problem for the cardboard filters I am currently using. Will it be a problem for the rigid aluminum permanent frame getting a tight fit?

Asked by: Jonathan - 7/12/2020
A: This would be a problem. You want to make sure that if the opening from edge to edge is 20 x 25 then you want to cut that size down about 3/8" to account for the screw heads. We have videos on the site to show you exactly how to measure to make sure you order the correct size for your unit. Remember, cardboard filters will say one size, but if you measure it you will find a different size.
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Answer provided by: elissa1 (7/13/2020)

Q: Reorder #37? You should have me on record correct?

Asked by: Kevin - 8/25/2020
A: You need to log into your account and see your past orders.
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Answer provided by: elissa1 (8/25/2020)

Q: Are all the frames the same thickness?

Asked by: Doug H - 9/4/2022
A: Yes, our filters are 3/4" thickness.
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Answer provided by: elissa1 (9/5/2022)

Q: What is the depth of the filter? I'd like a 2 inch.

Asked by: Brent Becnel - 11/19/2022
A: I am sorry but we do not make the Snap or Hinge frame 2".
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Answer provided by: elissa1 (11/20/2022)

Q: I want to order the MERV14 furnace filter. But when I click on the customized one, it said MERV14 Air Conditioning filter. Are they the same?

Asked by: lindy - 1/14/2023
A: Air conditioning filters and Furnace filters use the same type of filters, there is no difference in this part of the units.
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Answer provided by: richard r (1/15/2023)